GlobeX eSIM is a fully digital product. Because there is no physical SIM card involved, no courier, postage, or shipping carrier is used at any stage of the order process. Your eSIM exists as a digital profile, not a physical item in transit.
Once payment is successfully processed, your eSIM QR code and installation instructions are generated and delivered instantly to the email address used at checkout, and made available in your GlobeX account dashboard for download at any time.
In most cases, eSIM delivery is instant and occurs within minutes of successful payment. In rare instances of high demand or payment verification delays, delivery may take up to 24 hours. If you have not received your eSIM within this window, please contact support.
Because there is nothing to physically ship, GlobeX does not charge shipping, handling, or courier fees on any eSIM order. The price shown at checkout reflects the full cost of the digital product.
Since delivery is electronic, GlobeX eSIM plans can be purchased and received anywhere in the world with an internet connection. There are no borders, customs, or import restrictions that apply, as no physical goods cross any territory.
If your eSIM details do not arrive, first check your spam or junk folder and your account dashboard. If it still cannot be located, contact GlobeX support with your order number so the delivery can be verified and reissued if needed.
Customers are responsible for providing a valid and accurate email address at checkout. GlobeX is not responsible for non-delivery caused by incorrect contact details entered by the customer.
If you lose access to your original eSIM details, GlobeX support can resend your QR code and activation information, provided the eSIM has not yet been installed on a device.
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