Refund Policy

Refunds are only considered for eSIM plans that have not been installed, activated, or used in any way. Once an eSIM has been installed on a device or has connected to any network, it becomes ineligible for a refund, as the digital product has already been delivered and provisioned.

• The eSIM has already been installed, activated, or used.
• The device was found to be locked, unsupported, or incompatible with eSIM technology after purchase.
• The customer changed their travel plans after the eSIM was delivered.
• Data, validity, or plan benefits were partially or fully consumed.

Refunds may be granted where the eSIM could not be installed due to a verified technical error on GlobeX's end, where a duplicate purchase was made in error, or where the QR code or activation details were never successfully delivered to the customer.

Refund requests must be submitted within 7 days of the original purchase date. Requests made after this window will not be considered, regardless of the reason provided.

• Contact GlobeX support with your order number and reason for the request.
• Provide screenshots or device details if the issue is technical or compatibility related.
• Our team will review the request and confirm eligibility within a reasonable timeframe.
• Approved refunds are processed to the original payment method.

Once approved, refunds are typically processed within 5 to 10 business days. Actual credit timing may vary depending on your bank, card issuer, or payment provider.

In select cases where a plan was partially used due to a verified service disruption, GlobeX may, at its discretion, issue a partial refund proportional to the unused portion of the plan.

Customers are responsible for confirming eSIM support and carrier-unlock status before purchase. Refunds will not be issued solely on the basis of device incompatibility discovered after installation was attempted.

Refunds are not automatically granted for variations in network speed or coverage, as these depend on local carrier infrastructure. Verified extended outages reported to support will be reviewed individually.

GlobeX reserves the right to decline refund requests suspected of fraud, abuse of the refund process, or repeated refund claims that suggest misuse of the policy.

GlobeX reserves the right to update or modify this Refund Policy at any time. Any changes will apply to purchases made after the update is published.